Privacy

This page provides:

I.  Mobile Helix Website Privacy Notice

II. Mobile Helix LINK App and System, “Application,” Privacy Policy

I. MOBILE HELIX WEBSITE PRIVACY NOTICE

This privacy notice discloses the privacy practices for mobilehelix.com and related sub-sites. This privacy notice applies solely to information collected by this website. It addresses the following:

  1. What personally identifiable information is collected from a visitor through the website, how it is used and with whom it may be shared.
  2. What choices are available to the visitor regarding the use of their data.
  3. The security procedures in place to protect against the misuse of information.
  4. How the visitor can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

The only information which we collect via our website is information which visitors intentionally provide.

The information collected may include name, email address, telephone number, and employer, as well as other information which is voluntarily provided by the visitor.

The information collected from visitors is most frequently via a request for information about our products and company, or a request for a product demo.

We are the sole owners of the information collected on this site. We only have access to/collect information that visitors voluntarily give us via email or other direct contact. We will not sell, rent or share in any manner this information to anyone.

We will use visitor information to respond to the visitor. We will not share your information with any third party outside of our organization, other than as necessary to fulfill the request.

Unless the visitor asks us not to, we may contact visitors via email or telephone call in the future to provide information about specials, new products or services, or changes to this privacy policy.

Access to and Control Over Information
A visitor may opt out of any future contacts from us at any time. A visitor can do the following at any time by contacting us via the email address or phone number provided below:

  • See what data we have about the visitor, if any.
  • Change/correct any data we have about the visitor.
  • Have us delete any data we have about the visitor.
  • Express any concern which the individual may have about our use of their data.

To inquire about data which we may have about a visitor, to have us delete data, or for related questions, please contact us as below.

If you feel that we are not abiding by this privacy policy, you should contact us immediately as below.

Telephone: +1 347-508-0967

Email: [email protected]

Updated: May 8, 2023

II. MOBILE HELIX LINK APP AND SYSTEM, “APPLICATION,” PRIVACY POLICY

This privacy policy governs the use of the software application, Mobile Helix Link App and System (“Application”), that was created by Mobile Helix, Inc. (“we” or “us”). This privacy policy explains what and how we collect, use, and disseminate information obtained from or about the employee of the hosting entity as a user of the Application.

For background, the Application is licensed and managed by hosting entities, such as law firms. The hosting entity installs the Application on servers which are managed by the entity. Mobile Helix does not have access to those servers. The hosting entity distributes the Application to its employees. The Application connects with the hosting entity’s enterprise resources and enables users/employees to access the data, files, and applications which they use for work. The Application is encrypted, remotely wipeable, authenticated using certificates as well as other methods including Single Sign-on. The Application is not licensed to or accessible for use by consumers.

Mobile Helix does not directly interface with the hosting entity’s employees nor with the hosting entity’s clients. The Application does not report any information about the users of the Application to Mobile Helix. An entity may provide limited information via email or via a support request. Support requests are managed by Mobile Helix in a top-tier, security vetted issue management system.

Types of Information Collected

User Provided Information

When the employee is provisioned to the Application by their employer, they are registered by the employer with their name, email address, user name, password and other registration information. This information is already known to, stored by, and managed by their employer (entity) which is hosting the Application, e.g., the law firm.

Mobile Helix does have access to, nor collect, nor store this information.

Automatically Collected Information

  1. The Application may employ the employee’s location to find a network gateway for optimal global performance, but the Application does not track the user’s location. The employee’s location is never stored (not even in the Application’s analytics). The hosting entity, e.g., a law firm, may disable the use of the user’s location to find a network gateway.
  2. Mobile Helix does not have any access in any way to the employee’s location or to the employee’s activity in the Application. The user’s actions inside of the Application are confidential to the hosting entity, e.g., a law firm.
  3. The Application does collect metadata (analytics) about the user’s activities in the Application so that the hosting entity may use that metadata to determine how the Application is being used. This metadata only includes the applications that the employee accesses in the Application and the activities that the employee executes (e.g., to compose an email or to open a file) in the Application. The Application never tracks, stores, processes, monitors, etc., any of the actual data contained in, for example, an email or a file, that the employee views in the Application. In any case, this metadata is not accessible to Mobile Helix unless the entity grants one-time access to this data.

When the employee interacts with the Application, the Application may collect certain information automatically, including, but not limited to, the type of device used, the device’s unique device ID, the IP address of the device, and the operating system. As in point number two above, Mobile Helix does not have access in any way to this data. This data is confidential to the hosting organization or firm.

Use of Information

Mobile Helix cannot access User Provided Information and Automatically Collected Information. It is only accessible by the hosting entity, e.g., a law firm.

Mobile Helix does not use such information.

Sharing of Information

Mobile Helix cannot access User Provided Information and Automatically Collected Information. It is only accessible by the hosting entity, e.g., a law firm.

Mobile Helix does not share such information.

California Residents

Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents who provide personal information in obtaining products or services from us are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2015 will receive information regarding 2014 sharing activities). If you are a California resident and would like a copy of this information, please submit a written request to:

Mobile Helix, Inc.

Attn: California/Shine the Light

650 Castro Street, Suite 120-342

Mountain View, CA

USA

Opting Out

The employee can stop all collection of information by the Application easily by uninstalling the Application. The employee may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. The employee may also contact their hosting entity’s IT department to request to be de-provisioned.

Connections

The employee may be able to obtain the Application and/or communicate with the Application from, and may be able to link or communicate from the Application to applications, devices, distribution platforms and websites owned and operated by third parties. These third-party applications, devices, platforms, and websites are not operated or controlled by Mobile Helix. Additional or different terms and conditions (including without limitation, privacy and security practices) may apply when the employee accesses and uses such other applications, devices, platforms and websites, and Mobile Helix is not responsible for use access or use.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy to www.mobilehelix.com/privacy/.

You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Non-US Users

YOU EXPRESSLY CONSENT TO THE TRANSMISSION, COLLECTION, STORAGE, PROCESSING AND USE OF USER PROVIDED INFORMATION (INCLUDING PERSONAL DATA) AND AUTOMATICALLY COLLECTED INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. YOUR PERSONAL DATA MAY BE COLLECTED, STORED, PROCESSED, USED AND TRANSMITTED WITHIN, FROM AND TO THE COUNTRY WHERE IT WAS COLLECTED AND THE UNITED STATES. UNITED STATES LAWS REGARDING THE USE OF PERSONAL DATA MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY.

Your Consent

By using the Application, the employee is consenting to the processing of your information as set forth in this Privacy Policy now and as amended by Mobile Helix.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at [email protected].

Last Updated: May 8, 2023, V2.3