Frequently Asked Questions About LINK        

• Can I install the LINK app on my smartphone or tablet?

LINK is available from the Apple App Store as “Mobile Helix Link” and in Google Play as “Link Mobile Helix.” However, all of the apps interior to LINK are hosted by your employer or by a partner. Therefore, you will need a “Welcome” email from your company’s LINK administrator in order to register your device and get access to LINK and the applications contained in LINK.

• Is LINK a stand alone app?

LINK is a secure enterprise system comprised of our LINK secure container app and the LINK server software. The LINK server components are deployed on-premises on VMs behind the enterprise firewall. The server components are: LINK Gateway (reverse proxy), LINK Controller (management console), and LINK App Server. We provide the VM images.

• What is a secure container app? 

With a secure container app, data and documents cannot leave the app. If you open a document in LINK, you cannot save the document to, or open the document in, another app or service. Nor can you save it to the local device. You can save files encrypted within the LINK app for offline and online access.

• Is LINK a native app or an HTML5 mobile app?

LINK takes a hybrid approach. LINK is an encrypted native app which is installed from the App Store (or provisioned by your MDM). At the heart of LINK is a secure mobile browser which readily hosts HTML5 and HTML applications.

• What kind of applications can LINK deliver?

You can provision most contemporary web applications in LINK, whether third-party or developed in-house. The simplest way to describe it is that LINK renders nearly any web application which can be viewed in Safari or Chrome, whether HTML or HTML5. LINK’s software will make standard HTML applications touch-enabled. LINK is already integrated with certain enterprise applications including Outlook, SharePoint, iManage Work®, and NetDocuments®. Our clients have mobilized Intapp Open, Microsoft Dynamics CRM, Lansweeper, Client/Matter billing, support desk, their travel site, and many more. It takes about 5 minutes to provision a new web application in LINK and to add a tile. Because LINK uses Active Directory for first factor authentication, users have the same permissions that they have at their desktops.

• Can I edit documents using LINK? 

Yes. LINK is integrated with the Microsoft Word for apps. You can also annotate Word and PDF files within the LINK app.

• Is LINK just for law firms?

Not at all. You can use LINK for your employees or clients no matter what industry you are in. You can deploy your own web apps, third-party web apps, and you can take advantage of our pre-existing integrations with Outlook, SharePoint, network file shares, and OneDrive for Business.

• What platforms is LINK available on?

Today, iOS. Android is in Beta. Windows and Mac OS will follow.

• What else does LINK provide for security?                
                   

🙂 Lots!

-Data is encrypted at-rest with AES-256 and in-transit with TLS over HTTPS.

-LINK has built-in first and second factor authentication.

-Devices are authenticated via certificates.

-LINK’s encryption is not dependent on the device OS APIs, therefore, LINK remains encrypted even on jail-broken and hacked devices.

-The LINK app can be remotely wiped.

-LINK email includes DLP features including Recipient Checking, Dangerous String Checking, and Metadata Stripping.

-LINK employs role-based security policies.

-No MDM or VPN or VDI is used. However, LINK is compatible with MDM. If you are managing apps with your MDM, you may do the same with LINK.

If you want to know more, please write to us via the Contact Us button near the bottom of this page. 

• How is LINK licensed?

LINK has a simple, predictable licensing model – per user, per year.

• Do you offer a free LINK trial?                                                                             

Absolutely! LINK is up and running in a few hours.       

Just write to us via “Request a Free Trial” button below. Or call us at: 347-508-0967.